Refund Policy
coxbyte.com Refund Policy
Effective Date: March 3, 2026
I. Scope of Application
This policy applies only to physical goods sold on this website (excluding digital content/services). We support a 7-day no-reason refund (starting from the date of receipt), provided the goods meet complete packaging requirements to ensure resale viability[1][2][6].
II. Refund Conditions
- Eligible for Refund: Goods must be unopened and in original complete packaging (including tags, accessories, and instructions), with no human-induced damage[1][4][6].
- Time Limit: Applications must be submitted within 7 days of receipt[1][2][6].
- Shipping Costs: Buyer bears return shipping costs (we cover for quality issues)[2][4].
III. Non-Refundable Situations
- Opened goods (affecting resale)[1][4][6].
- Promotional/clearance/discounted items (marked as "final sale, non-returnable")[1][4][7].
- Others: Customized items, perishables, hygiene products (underwear/cosmetics), or near-expiry goods[1][4][6].
IV. Refund Process (3 Simple Steps)[1][2]
- Contact support@coxbyte.com with order number and photos (showing packaging condition). Reviewed within 24 hours[2].
- Upon approval, ship back to [Return Address] (buyer pays shipping except for quality issues)[1][2].
- Refund issued to original payment method (e.g., Alipay) within 3-7 business days[1][2].
Contact: support@coxbyte.com
